FACT

"80% of repeat business is as a result of GOOD CUSTOMER service experience"

Training

The body sets the bench mark for training and development of CX professionals ensuring set standards and harmonization are met across the sub - region.

Certification

We evaluate certifying organizations, resource
persons and professionals rated, Documented and Inducted.

Support

We provide quality support services to West Africa’s business community, knowing customer service is the life blood of a wealthy business concern.

FIGURES

At WAACSP, we are raising the
next generation of Customer Service Professionals

9

Locations

7 +

Countries

399+

Students

42+

Facilitators

Gallery of our trainings

CERTIFIED MEMBERS

Check out top rated CS professionals

OD-Mary Ofem

Location: Nigeria

Category: Basic Certification

Level: Basic

Language(s) spoken: English

Specialization: Customer Service Officer (Admin)

Industry: Administration

Rating:

Grace Kallou

Location: Sierra-Leone

Category: Basic Certification

Level: Basic

Language(s) spoken: English, Krio

Specialization: Call centre representative/agent (Telecomms)

Industry: Telecomms

Rating:

TESTIMONIAL

logo

West African Association of Customer Service Professionals is the umbrella body of customer service professionals in the sub – region.
Read more

Contact


ABUJA, ACCRA, FREETOWN, MONROVIA

Phone: +232-76-215-237

Whatsapp: +233 57 076 0360

Email: service@waacsp.com

©2019 All rights reserved West Africa Association of Customer Service Representatives